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Claire's IT Training and Solutions blog

About this blog

Some of the ups and downs of my life as a freelance trainer and provider of custom-built solutions using office software. Visit my website www.squibb.eu for training and solutions.

Authentication

Consultancy Posted on Thu, March 26, 2015 17:32:06

One of my clients accepts credit card payments. He has to have his card reader verified periodically, and checked for online security. This is a complicated process, involving a lengthy self-certification questionnaire and a remote security scan carried out by the compliance authority.

I originally sorted out his verification in April last year, over a period of several weeks, with multiple failed scans and highly technical telephone discussions with the verification agency and his broadband equipment supplier. This time, I at least had a rough idea of what to expect when he called me back in.

The first job was to check the security of his IP address. This is done a scan run by the remote site, so all I could do was kick it off and wait. It took a few days for him to be notified that the scan had been run – and irritatingly, the email didn’t actually say whether it had passed or failed. But I went in to see him again today, logged onto the scan site, and found that it had passed. Then it was just a matter of submitting the scan result to the authorising agency, and completing their questionnaire on other security matters.

Not the sort of job I envisaged when I first took on this client – but I can see why he wanted me to take it over for him! It will be an on-going commitment, as the system must be rescanned and his procedures verified quarterly, with a major annual update. So I have booked him in for a date just short of three months away, and hope I will remember all the hoops to jump through by the time June rolls around.



A nice little backup job

Consultancy Posted on Fri, February 27, 2015 13:25:31

The other day, a client needed me to install an automatic backup system. He had bought some software to do the job, but was unsure about installing it himself. He has a new PC, and at first I was not sure whether or not he had copies of what had been on his old laptop. It turned out that all his old emails and files had been copied across onto the new PC by the chap who built the machine, saving me that job. Backup copies of these were on a passport drive already, but my client told me that this wasn’t working either.

Fortunately the problem with the passport drive turned out to be a faulty USB connection (something he will need to take up with the supplier of the PC) and it worked fine in a different socket. The installation and setup of his backup software was a breeze. First, I checked that his old data was really on the passport drive and fully up-to-date. I renamed the files so that they would be distinct from new backups – we wouldn’t want him to restore his old laptop’s settings onto his new PC by mistake! Once that was done, I installed the backup software and ran a full system backup, mirroring his PC’s operating system as well as backing up all his files again. After that, I set up and ran an incremental backup, so that every day all changes are backed up and once a week he gets a replacement full backup. The backups run at 1am (he generally goes to bed around midnight) and the computer closes down when the backup is complete.

One very happy customer, secure in the knowledge that he is protected against system failure.