Recently, I have been training on behalf of a major training organisation at locations in the City and more locally in Essex. I have had a great time – challenging courses and high-flying clients. BUT there have been some issues of communication that have made it hard to deliver the professional standards that this training organisation requires from me and promises the client.
I have written at length about the City job, where a lack of communication made things quite difficult for me – see my blog Compare and Contrast… Two training days
This week, I trained a local client for this same training organisation. This time, I received a very vague outline “Morning session to consolidate existing knowledge of Excel 2010; afternoon for more advanced topics”. I went equipped with my laptop and all my exercises on a USB stick, ready to “wing it”. On arrival, I checked the paperwork that had been sent to the client – and lo and behold, there was a perfectly useful course specification, tailored to the client’s requirements.
On both occasions, I was able to deliver good quality training in spite of the communication issues, but I felt that I would have come across as more professional and confident if I hadn’t had to spend the first few minutes of each day trying to work out what I would actually be doing.
Is it so difficult to forward an email?!
